Top quality technical support and specialized consulting services are central to our customer centric policy.
VIMACHEM guarantees technical assistance governed by service level agreements (SLAs) throughout the lifecycle of industrial equipment or software solutions.
After-sales support is offered through a highly skilled team of hardware and software engineers that provide specialized and prompt, customer support services.
A full maintenance program, as well as tailored service solutions, according to customer needs, are available to satisfy the most demanding requirements.
Process Optimization Consulting Services
VIMACHEM supports customers with limited manufacturing capacity in optimizing their manufacturing and logistics operations with the goal of producing more yield from existing assets.
VIMACHEM process optimization services enable our customers to reduce costs by:
- eliminating redundant process steps
- by improving output and
- shortening down-time
Production and Supply Chain Digitization and Analytics Services
Increasingly competitive price (and therefore cost) pressures require more efficient operations and supply chain management.
VIMACHEM supports our customers in embracing digital technologies and enables them to:
- increase visibility into their production and supply chain operations and to
- improve planning accuracy, manufacturing efficiency and productivity, inventory levels and service levels
- make better and faster decisions
Manufacturing plants typically experience high levels of downtime. Through digitization and analytics, this downtime can be reduced by 30 to 40 percent, significantly improving overall equipment effectiveness (OEE).
Regulatory Compliance Services
The Pharmaceutical industry faces the task of meeting all EC/EU/ISO and FDA regulatory compliance standards.
Vimachem offers a wide array of industry-focused compliance management and performance improvement services in the area of regulatory compliance for pharmaceutical, healthcare and food companies.